Return Policy

General Terms

At FGM Capital LLC, we are committed to ensuring your satisfaction with our services. This Return Policy outlines the terms and conditions under which returns and refunds may be processed for our logistics and capital services.

Please read this policy carefully to understand your rights and obligations. If you have any questions or concerns, please contact us at the information provided at the end of this document.

Service Cancellation

Clients may request cancellation of services under the following conditions:

• Cancellation requests must be submitted in writing via email or certified mail
• Services cancelled within 48 hours of initiation may be eligible for a full refund
• Services cancelled after 48 hours but before completion may be subject to a cancellation fee
• Completed services are non-refundable unless there is a documented service failure

Return Process

To initiate a return or refund request, please follow these steps:

Step 2: Provide your service agreement number, detailed description of the issue, and any supporting documentation.

Step 3: Our team will review your request within 5-7 business days and provide a resolution or request additional information.

Step 4: If approved, refunds will be processed to the original payment method within 10-14 business days.

Refund Timeline

Once your return request has been approved, please allow the following timeframes for processing:

• Credit card refunds: 7-10 business days
• Bank transfer refunds: 10-14 business days
• Check refunds: 14-21 business days

Exceptions

The following services and situations are not eligible for returns or refunds:

• Consulting services that have been fully delivered and documented
• Third-party fees or charges incurred during service delivery
• Services cancelled after the agreed-upon deadline without valid justification
• Custom or specialized services that were specifically tailored to client requirements

Dispute Resolution

If you are not satisfied with the resolution of your return request, you may escalate the matter through our formal dispute resolution process. We are committed to working with you to find a fair and equitable solution.

All disputes will be handled in accordance with the laws of the State of Missouri and the terms outlined in your service agreement.